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FAQ's

Get answers to your most common queries, through our exhaustive list of frequently asked questions.


Questions
Answers
Can I order a test online?
Yes!! We offer many wellness packages and specific tests geared toward "identifying" or monitoring certain illnesses. Please click here to see a list of our packages and the tests included within each package.
Why do I need to register? Is there a charge?
Registration to the site is free. Registration allows you to receive special offers,content updates, exclusive content for our members and order tests online
I have registered with the site, but don’t remember my password. How do I access my account?
If you have forgotten your login credentials, you can use your "Forgot Password" feature, and we will mail them to you. Click here to retrieve your password.
Do I need to register before I order a test?
Yes. Registration is free, and allows you to view your test results online, after you have ordered a test.
Can I consult one of your doctors online?
Our Personal Wellness Reports have been designed to provide a clear understanding of your result and any risks/alerts identified during the diagnostic testing. We encourage you to visit your doctor to review the results and any questions you may have. We also offer the option to speak with a Quest Diagnostics medical expert by choosing to receive a "Wellness Report Consultation". Please learn more about our Wellness Report Consultation services by clicking here.
How can I check what tests are being offered by Quest?
We offer a range of preventive & diganostics tests.Please click here to see our Wellness and Disease screening/monitoring packages.
If I order online, how will my specimen/ sample be collected?
To send your sample/specimen to us, you need to visit one of our Patient Service Centers.You can also avail of Free Home collection of samples from your home. The service is currently available in Delhi/NCR only.
How do I access my report online? Your Personal Wellness Report will be provided online. A sample report can be viewed by clicking here. Please be sure to sign up for our automated notification system so that you may receive updates via email and/or SMS once your reports are ready.
What Software do I need to view the Personal Wellness Report? To view the Personal Wellness Reports you need to have Adobe Acrobat Reader installed.Please click here for a free download of Adobe Acrobat.
How do I pay online for a test? You can pay using your credit/debit card, or a netbanking transaction. All transactions are 100% safe, and your card details are not stored anywhere.
I don’t want to use my credit card online. Are there other payment methods available? You can also make the payment through cash or credit card to the Quest Diagnostics representative at the time of sample collection from home.
Why must I create a login ID and Password to access the site? You do not need to create a login ID or password to access our site. We welcome all users to browse and learn from the health related content we provide. We only request a registration to access our communities and to purchase our services. Your login ID allows you secure access to these areas of our site.
Is my credit card transaction secure? We have partnered with one of the leading payment gateways here in India. Their gateway has been certified with industry leading PCI compliance. This certification ensures they have implemented all required controls to ensure a secure transaction.
Can I get my test report mailed to me? Yes, in addition providing your reports online,we also send printed copy of your report at your mailing address. If you require a report to be mailed to you, please contact a customer call center representative at 1 800 180 8378 (BSNL)/1 800 102 8378 (Other Service Providers)
I keep receiving emails from the Quest Community. How do I change my email preferences? You can login to your account, and remove your supscription to our opt-in list
I have a suggestion/ feedback about the website. Who do I contact? We appreciate your inputs. Please use the feedback form available here, to share your comments.

Questions
Answers
How do I get my sample collected?
You will need to visit either one of our Patient Service Centers (PSC) or a Medical Service Provider (MSP), a Quest Diagnostics affiliated physician. At these locations, qualified professionals will collect your sample for testing. You can also select the option of free home collection of samples. This service is currently available in Delhi/NCR.
What services are offered by the patient service center?
We offer a variety of medical services in conjunction with our Health and Wellness packages.Please click here to see a list of packages and services offerred.
Can I consult a doctor at the patient service center?
Our Patient Service Centers focus on providing quality specimen collection services. Medical doctors are not available at these locations.
Do you have a patient Service Center in my city?
We currently have Patient Service Centers in Delhi/NCR with rapid expansion plans over the coming months in major towns.
Do I need to make an appointment, before going to a Patient Service Center?
We value your time and to ensure minimal wait time at our Patient Service Centers, during the ordering process you will be requested to provide your preferred visit date and time. We will contact you to confirm the visit time and date you selected.
Can I pay for the test at the patient Service Center?
You can pay by cash or credit card at any Quest Diagnostics Patient Service Center.
What do I need to do, before going to a Patient Service Center?
Each package of tests has separate collection requirements to ensure the highest quality results for your laboratory tests. Please click here to see a list of our testing packages which include any special instructions you need to consider.
Can someone come over to collect my sample? We offer free home collection of sample, where in our trained phelbotomist (person who collects the blood sample ) would visit your home to collect the sample. This service is currently available in Delhi/NCR.
How long will it take before I can see my test results? Your Personal Wellness Report will be updated as your laboratory results are confirmed. Most of the diagnostic tests will be completed by the next day, however, please note that some specialized tests that we perform could take 10-15 days to complete since these tests are sent out to our labs in the US.
How will I receive my test results? Your Personal Wellness Report and Lab Report will be provided online and a printed copy of the report would be mailed at your address. A sample report can be viewed by clicking here. Please be sure to sign up for our automated notification system so that you may receive updates via email and/or SMS once your reports are ready.
Can Quest Diagnostics help me interpret my results? Our Personal Wellness Reports have been designed to provide a clear understanding of your result and any risks/alerts identified during the diagnostic testing. We encourage you to visit your doctor to review the results and any questions you may have. We also offer the option to speak with a Quest Diagnostics medical expert by choosing to receive a "Wellness Report Consultation". Please learn more about our Wellness Report Consultation services by clicking here.
Can someone else collect my test results? Your test results can be viewed and downloaded from our website, post login.
I have not yet received my test results, past the due date mentioned. Who do I contact? Please contact our customer call center at 1-800-102-8378 Alternatively, you may complete the inquiry form by clicking here. This form will automatically be sent to our customer call center who will review your inquiry and respond with the appropriate answers.
I am unable to open my test results file. How can I view it? To view the Personal Wellness Reports you need to have Adobe Acrobat Reader installed. Please click here for a free download of Adobe Acrobat.

Questions
Answers
How can I request my own laboratory tests?
You can order your tests online, or contact our Customer Care or Patient Service Center to order your tests. You can also visit your nearest Patient Service Center to order your tests.
What types of tests does Quest Diagnostics perform?
Quest Diagnostics India offers over 1600 different laboratory tests including highly specialized and routine based testing. Tests range in complexity from standard blood work to cancer testing and gene based testing. We have carefully crafted several health and wellness packages which you can view by clicking here.
Can you tell me more about the Quest Diagnostics Laboratories?
All routine testing and certain specialized tests are performed at our 65,000 square foot, state of the art diagnostic facility in Gurgaon. We utilize the latest technologies and instrumentation to provide quality laboratory results to our customers. We perform our highly specialized testing at the world renowned Quest Diagnostics Nichols Institute, the company's center for science and innovation.
I only want to order certain tests from a package. How do I do so?
You can order your tests online, or contact our Customer Care or Patient Service Center to order your tests. You can also visit your nearest Patient Service Center to order your tests.
Do you offer preventive checkups?
Yes. Our wellness packages provide you with preventive diagnostics and early symptom checks for common ailments. Click here for a list of our wellness packages.
Do I need a doctor’s prescription before I order a test?
No. You do not need a doctor’s prescription to order one of our wellness or a disease testing package. These test packages have been created by medical experts and are designed such that they are comprehensive and include the tests needed to objectively assess a person's health condition.
Do your offer diagnostic services in my city?
We currently have Patient Service Centers in Delhi with rapid expansion plans over the next 2-3 months in Chennai, Kolkata, and Mumbai.

Questions
Answers
Why should I choose Quest Diagnostics for my diagnostic tests?
Quest Diagnostics touches the lives of 150 million patients worldwide each year. We help provide doctors and consumers with critical health information to care for themselves and their loved ones. Our world class services are now available in India. To learn more about our company, please click here.
Do you offer testing services in my city?
We currently have Patient Service Centers in Delhi/NCR with rapid expansion plans over the coming months in major towns.
What is the infrastructure available for testing?
All routine testing and certain specialized tests are performed at our 65,000 square foot, state of the art diagnostic testing facility in Gurgaon. We utilize the latest technologies and instrumentation to provide quality laboratory results to our customers. There are some highly specialized tests for eg. gene-based tests that are performed at the world renowned Quest Diagnostics Nichols Institute, the company's center for science and innovation.
How do I see career opportunities at Quest diagnostics?
To find out about career openings at Quest Diagnostics, please visit our corporate site at www.questdiagnostics.in
I have a complaint/ feedback about the service. Who do I contact?
If you have any feedback, query, or complaint, we would like to hear from you. Please contact us using the inquiry form here.

If you are unable to find the answer to your query, please feel free to contact us, using this form